by Christi Barrett | Decision-making
Being decisive is an important leadership skill. It’s also good leadership to make that big decision tomorrow, rather than right now. Not only will you avoid impulsive decisions, you’ll also get input from your unconscious mind. Martha Lagace interviewed...
by Christi Barrett | Change, Judgment, Strategic
I have given up on the idea that life will settle down and become predictable or calm. I don’t necessarily enjoy the constant change and hectic pace, but I’m trying to learn coping strategies. That’s why Andrew Zolli’s interview on Public Radio...
by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
by Christi Barrett | Decision-making, Judgment, Leadership
It might seem that when it comes to strategic thinking, the brain is your ally. Not always. Our brains aren’t always rational, and we are unaware of the extent to which the mind takes shortcuts and makes assumptions. Charles Roxburgh writes about the brain in Hidden...
by Christi Barrett | Leadership, Motivation
My daughter Shannon works in customer service, and she is cursed, screamed at and verbally abused on a daily basis. One day, however, the clouds parted and sunshine came in the form of an extremely happy customer. This person was delighted with Shannon’s speedy...
