Finding the right mindset in crisis

Finding the right mindset in crisis

The reality of a global pandemic is upon us, and individuals, teams and organizations are facing major change, disruption and uncertainty. This crisis presents unprecedented challenges because of its worldwide scale, unpredictability and speed. Emergencies such as the...
Networking for shy people

Networking for shy people

I’m naturally shy. (This will come as a shock to some of you.) When I meet a new person, I can get a bit tongue-tied. I may even come off as standoffish. My youngest even┬ácomments that I’m not super friendly with the people at Taco Bell. (Really? I am...
Mindfulness in conflict

Mindfulness in conflict

When the you-know-what hits the fan, and I’m in unexpected conflict, I often don’t respond in the best way possible. It’s far too easy for me to be thrown off guard and give off angry or defensive signals. All the while, my internal monologue is...
The challenge of linear thinkers

The challenge of linear thinkers

Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
Why change?

Why change?

We’re confronted by the need to change on a daily basis. New organizational expectations require learning a new skill. External pressures mean that the team must shift their ways of working together. How do you help others quickly respond and make the necessary...