by Christi Barrett | Emotional Intelligence
I can’t think of anyone more well-versed in the art and science of remaining collected under pressure than nurses – those too-often unsung heroes working in a variety of medical settings. What can you learn from them to remain unruffled under pressure?...
by Christi Barrett | Crisis
The reality of a global pandemic is upon us, and individuals, teams and organizations are facing major change, disruption and uncertainty. This crisis presents unprecedented challenges because of its worldwide scale, unpredictability and speed. Emergencies such as the...
by Christi Barrett | Communication
I’m naturally shy. (This will come as a shock to some of you.) When I meet a new person, I can get a bit tongue-tied. I may even come off as standoffish. My youngest even comments that I’m not super friendly with the people at Taco Bell. (Really? I am...
by Christi Barrett | Conflict, Mindfulness
When the you-know-what hits the fan, and I’m in unexpected conflict, I often don’t respond in the best way possible. It’s far too easy for me to be thrown off guard and give off angry or defensive signals. All the while, my internal monologue is...
by Christi Barrett | Supervision
Samantha loves her job. She enjoys interacting with customers and meeting their needs. She does a great job when the issues and their answers are clear. But Samantha struggles when something unexpected happens and she needs to think on her feet. She can follow an...
