by Christi Barrett | Communication
“If you let a person talk long enough, you’ll hear their true intentions. Listen twice, speak once.” Tupac Shakur Motivational speeches get a lot of air time. Just check out Facebook and YouTube. As leaders, however, what really makes an impact is...
by Christi Barrett | Emotional Intelligence
Just stop worrying. Those are fighting words for someone who tends to be apprehensive or ruminate on the pitfalls ahead. It can’t be that easy, right? Simply telling yourself or someone else “just stop” is not a great approach. What are some...
by Christi Barrett | Conflict, Mindfulness
When the you-know-what hits the fan, and I’m in unexpected conflict, I often don’t respond in the best way possible. It’s far too easy for me to be thrown off guard and give off angry or defensive signals. All the while, my internal monologue is...
by David Wheatley | Choice, Teamwork
We were tickled pink to hear a client (we’ll call him Bob) mention recently that choosing to do the right thing – to engage with others productively, even in the midst of conflict, confusion or tension – was getting easier over time. In the past, he...
by Christi Barrett | Communication
I’m old enough to remember life without email. Believe it or not, when you needed to know something, you picked up the phone. And if they weren’t there, you left a message, often with a real live person. It wasn’t uncommon to skip the phone and...
