by Christi Barrett | Communication, Leadership
A recent New York Times interview with Niki Leondakis, chief operating officer of Kimpton Hotels & Restaurants, illustrated an important point. You can hold people accountable to high expectations and show compassion at the same time. Early in her career, Ms....
by Christi Barrett | Communication, Mutual Understanding, Supervision
Arnold is meeting with Bev, one of his direct reports. She is going over her current projects. Arnold comments that she appears to be overloaded with work that isn’t a top priority. Bev is astounded. But this is what you told me to do, she explains. I did want...
by Christi Barrett | Communication, Discipline, Strategic
You’re addicted to your smartphone. So what? Isn’t that a pretty socially acceptable compulsion – one that helps you be more efficient and effective? The term “Crackberry” isn’t considered to be universally negative. If...
by Christi Barrett | Communication, Leadership, Supervision, Transition
You’ve done it. You’ve received the big promotion and will now lead your department. So, how do you handle the transition from being a peer to being the boss? Scott Eblin summarized a New York Times article on Ursula Burns’ transition to CEO at...
by John Barrett | Communication, Judgment, Leadership
Drake Bennett published an article in the Boston Globe’s online edition titled Easy=True: How ‘cognitive fluency’ shapes what we believe, how we invest, and who will become a supermodel. He cites psychological research on cognitive fluency, defined...
by Christi Barrett | Communication, Decisiveness
Great leaders give inspiring speeches, restate the organization’s values and reinforce outstanding performance. They also know when to shut up, to put it somewhat crudely. What situations should cause you to stop talking? You need to listen. It’s all too...
