by Christi Barrett | Change, Leadership
We have heard it before. “You can’t change people.” Yet we persist with the idea that if we just use the right words at the right time, the other person will “get it.” In “Leadership in the Age of Complexity: From Hero to...
by Christi Barrett | Leadership, Supervision
Retaining employees with high potential is essential to the success of your organization. The Center for Creative Leadership’s High-Potential Talent: A View from Inside the Leadership Pipeline defines “high-potential talent as an employee who is assessed...
by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
by Christi Barrett | Communication
Even when you have a positive relationship, bringing bad news to the boss is something most people would rather avoid. This includes telling the boss, “no,” even when it’s the right thing to do. Sure, the supervisor should welcome honesty and candor...
by David Wheatley | Delegation, Leadership
Refrigerator magnet spotted at a client’s office recently: “Of course I don’t look busy. I delegated it right the first time.” While competent delegation won’t really take away all of your work, it will mean that you’re able to do what...
