Communicating intent

Communicating intent

You get along well with your co-workers and enjoy a pretty drama-free job environment. Yet sometimes it is frustrating when people “take things the wrong way.” Sometimes over-sensitive people are not the problem. This “misunderstanding”...
The most powerful word

The most powerful word

You’re in a heated discussion with your colleagues. You need to make a decision and move forward collectively. What one word will help you reach alignment? And. When I strongly believe in my position, it is all too easy to counter the other person’s view...