by Christi Barrett | Growth, Leadership
Barry Schwartz studies wisdom and gave a brilliant Ted lecture on the topic that you won’t want to miss. In case you don’t have 20 minutes to watch the whole lecture now, here are the highlights. Leaders want to encourage certain behaviors in their...
by Christi Barrett | Leadership, Supervision
Retaining employees with high potential is essential to the success of your organization. The Center for Creative Leadership’s High-Potential Talent: A View from Inside the Leadership Pipeline defines “high-potential talent as an employee who is assessed...
by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
by Christi Barrett | Decision-making, Judgment, Leadership
It might seem that when it comes to strategic thinking, the brain is your ally. Not always. Our brains aren’t always rational, and we are unaware of the extent to which the mind takes shortcuts and makes assumptions. Charles Roxburgh writes about the brain in Hidden...
by Christi Barrett | Emotional Intelligence, Leadership
I saw these words on a t-shirt yesterday: Humankind. Be both. Full of warm feelings about the human family, this morning I read a Washington Post blog titled, Do jerks make better leaders? Geoffrey Nunberg concludes that jerky CEOs (he calls them A-holes) get more...
by Christi Barrett | Leadership, Motivation
My daughter Shannon works in customer service, and she is cursed, screamed at and verbally abused on a daily basis. One day, however, the clouds parted and sunshine came in the form of an extremely happy customer. This person was delighted with Shannon’s speedy...
