by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
by Christi Barrett | Communication
Even when you have a positive relationship, bringing bad news to the boss is something most people would rather avoid. This includes telling the boss, “no,” even when it’s the right thing to do. Sure, the supervisor should welcome honesty and candor...
by David Wheatley | Delegation, Leadership
Refrigerator magnet spotted at a client’s office recently: “Of course I don’t look busy. I delegated it right the first time.” While competent delegation won’t really take away all of your work, it will mean that you’re able to do what...
by Christi Barrett | Emotional Intelligence
I worked for a boss once who was profoundly uncomfortable with feelings. He was a likeable guy who preferred to keep his distance when things got personal or emotional. It wasn’t unusual for him to miss meetings where contentious issues were going to be...
by Christi Barrett | Leadership
When we’re recruiting new employees, it’s tempting to paint a rosy picture. We want to impress these candidates, especially if we think they possess the skills we desperately need. One of Humanergy’s clients recently noted, “The typical...
