by Christi Barrett | Leadership, Organizational Climate, Performance
Is there an employee in your organization who is dragging everyone down? There may be several. These are the employees who appear to be busy but don’t consistently produce good results. (Forget about great.) They have ready-made excuses for why they fall short,...
by Christi Barrett | Customers, Leadership
We all have customers, whether we characterize them that way or not. We serve our direct reports, boss and/or shareholders. We seek to meet the needs of family members, as a spouse, parent, sibling or child. In the same respect, we are served by others, and when we...
by Christi Barrett | Change, Growth, Leadership, Success
Are you tired of hearing about New Year’s resolutions? If you’re like me, you may have ambitious goals in January, only to find them a distant memory by February. That’s why comedian Joey Adams coined the toast, “May your troubles last as long...
by Christi Barrett | Leadership
There is nothing wrong with devoting yourself to work, reveling in the satisfaction that achievement brings. A disturbing trend, however, seems to be organizations saying they value work/life balance and then reinforcing just the opposite behavior. The company line...
by Christi Barrett | Communication, Discipline, Emotional Intelligence, Growth, Leadership, Mutual Understanding, Organizational Climate
We typically associate ritual with religious services, mystical practices or organizations like the Masons. A ritual, according to the Merriam-Webster online dictionary, is 1) the established form for a ceremony or 2) a ritual observance, ceremonial act or an act (or...
