by Christi Barrett | Interdependence, Leadership, Supervision
When it comes to making your customers happy, a recent blog post from our friends at Brains on Fire said it best. “Happy employees lead to happy customers. And that “shared happy” leads to positive word of mouth.” So, how do you increase the happiness of...
by Christi Barrett | Mutual Understanding, Supervision
Shawna left the meeting feeling like her hiring decision had been all wrong. Why couldn’t Hector manage this project on his own? When Shawna was in his role, she was able to make decisions and move forward with little direction from the boss. Maybe it was time...
by Christi Barrett | Coaching, Communication, Leadership, Performance, Supervision
In an era of disillusionment with high-flying, big-talking leaders, maybe it’s time to find new models. Like Fred Rogers of Mr. Rogers’ Neighborhood, a PBS series that was targeted to preschool children. Though Fred Rogers passed away a few years ago, his...
by Christi Barrett | Communication, Emotional Intelligence, Supervision, Trust
Few leadership articles have stirred a response like the one titled Your Company Is not a Democracy by George Cloutier. There was even some question about whether it was serious – or if it was a parody of old-school “command and control” leadership...
by Christi Barrett | Communication, Mutual Understanding, Supervision
Arnold is meeting with Bev, one of his direct reports. She is going over her current projects. Arnold comments that she appears to be overloaded with work that isn’t a top priority. Bev is astounded. But this is what you told me to do, she explains. I did want...
by John Barrett | Performance, Supervision
The Harvard Business Review recently produced two articles related to the frantic pace of work that appears to be the “new normal.” The Acceleration Trap by Heike Bruch and Jochen I. Menges and The Productivity Myth by Tony Schwartz illustrate a growing...
